Hospitality and Tourism industry

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<p>The current competition in the global spectrum has been overwhelming. This phenomenon has closely been associated with the aspects of globalization, liberalization of markets as well as developments in technology. Based on these developments in human society, the business world has been positively impacted. In this case, increased interaction among the world population has been realized thus leading to increased business activity. Nevertheless, competition in business organizations has been heightened thus leading to decrease in profitability. Most significantly, the hospitality industry has been widely impacted by the current developments in the global spectrum. In this case, the increased transactions and interactions among the world population has led to profound operations in the hospitality industry. Based on this phenomenon, the concept of human resources management has been the only tool for enhancing sustainability and success for individual businesses in the indus
try. It is important to note that the adoption of technology in business operations in the hospitality industry has been nearly homogenous. The concept of human resources management and development has been the only option left for business to sustain their existence and profitability in the industry. This phenomenon has been induced by the aspect of quality, which has received significant attention among the clients. Businesses operating in the hospitality industry have been forced to attract and maintain the best talents so as to be able to provide distinctive and high quality services.</p>
<p>In order for business organisations in the hospitality industry to develop a competitive advantage and enjoy sustainability, they need to have the best talents. In this case, business organisation in this industry, need to derive the best management strategies for attracting and retaining the best human resources. One of the best ways of attracting employees is through the provision of highly competitive remunerations. This is in form of salaries among other employees benefits. By maintaining transparency and accountability in the staffing process a business is able to attract the best talents. It is important to note that organisational culture plays an import role in this phenomenon, whereby the aspects of corruption or nepotism which may inhibit some people are avoided. By so doing, a business is able to attract the best employees, thus being able to enhance its services delivery. By undertaking a highly competitive recruitment process, a business is able to attract and
maintain the best talents. This is very vital in the realisation of a business objectives and goals since efficiency and quality in service delivery is attained (Chelladurai 2006: 232)</p>
<p>On the other hand, the concept of employee training and development is also vital in the attraction and retention of the best talents. This is based on the fact that many talents within employees go unnoticed or utilised. Based on this concept, there is every need for business organisations within the industry to establish good strategies for training employees. As indicated by Holland (2002: 47), employee training and development programs, helps in optimum exploitation of hidden talents. The level of efficiency among the employees is also increased, thus being able to enhance service delivery. This is very essential in the hospitality industry, whereby the quality of services offered by employees to customers plays a significant role. On the other hand, adoption of efficient and attractive leadership and management strategies also helps in retention of employees. This is so because employees' satisfaction, loyalty and motivation are improved. By adhering to these concepts
, an organisation is able to establish a competitive advantage, thus being able to endure sustainability and excellence in the market (Holland 2002: 47).</p>
<p>According to Baker (2007: 56), human resources are the most valuable assets to any business organization. This is based on the crucial roles played by these group in realizing the organizations objectives and goals. Holland (2002: 47) stated that business should ensure the adoption of the best management procedures that will help in attracting and maintaining the best talents in the job market. This phenomenon is sufficiently addressed by the concept of human resources management, whereby business organization ensure the establishment of appealing strategies and structures, which are favourable to all human groups in the organization (Hoque 2000: 78). Adherence and protection of employee welfare has been one of the highly adopted HRM strategies. In this case, business organizations ensure that they provide the best working environment for their employees.</p>
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